Approach towards Taxi Customer Service

Two years ago, 247 Taxis reviewed how customers were able to receive support for taxi issues other than booking a taxi or minibus.  Some regular taxi customer support tasks are listed below.

  • Lost Property in my taxi
  • Complain about my taxi journey
  • Where is my taxi?
  • Make a change to my Taxi booking
  • Get a Taxi or Minibus quote

We found that customers have differing preferences for how they would like to contact our taxi call centre.  Some said they would like to use Facebook Wall or Facebook Private Message or PM, others wanted a  texting option, so we introduced a dedicated text number 07400247393.  If calling us is a customer’s choice then a dedicated taxi support line 01902603000 takes you straight through to a senior taxi manager, who is fully trained to deal with taxi queries in a professional way.  Emailing would be [email protected]

.  Finally there is taxi webchat on our website, this option allows live chat with a taxi operator who can handle any number of taxi orders.

Whichever way a customer decides to book their taxi or report an issue with their taxi, our professional taxi support agents will provide a service that is second to none.

Step by Step Solutions

Human beings do not like to be kept waiting and hanging about will no doubt test the most patient of people.  Therefore, we use a step by step taxi text back service, this involves informing you exactly where we believe you have asked for your taxi pick up.  Once we have dispatched your car, you will be sent a further message giving you the registration number and name of your taxi driver.  We also provide you with a special taxi tracking link, which allows you to track your taxi car to your door.  The driver will then send you a further message when the cab is around the corner.  We always send a thank you message after the completion of your booking.  This invites you to feedback after every taxi journey and repeats what your taxi fare should have been.

Taxi App Additions Coming Soon in May 2019

  • We are adding a ‘Become a Driver’ button in the 247 Taxi Passenger App. This will allow anyone, including our taxi customers to join our huge team of drivers.
  • Taxi Promo Codes will take on a new twist for subscribers to our website and regular users.  We will be rewarding loyal users with discount taxi codes to be exclusively used with our 247 Taxi App.  We will also be choosing small areas for a taxi marketing blitz, if your district is chosen then you can be sure to receive taxi discount leaflets through your door.  An email with a taxi promo code.  Some of you may receive a text with your code.

Customer Satisfaction

We ensure that we have more than enough Taxi Call Centre agents on hand to take your taxi order.  We answer our taxi booking callings in seconds and on average most bookings are completed for repeat customers within 20 seconds.  If your booking is more in depth, then this is also not a problem and 247 Taxis will give you as much time as you need to get your booking exactly right.  All this together gives us a consistent 4 rating according to Google Reviews and this is unrivalled for taxis in the West Midlands, Black Country, Walsall. Willenhall. Wolverhampton, Wednesbury, Tipton, Great Barr or West Bromwich.  Quite simply we get it right more often than any other Taxi Firm with a similar amount of Google reviews in the local area.

  • Taxi Walsall – 01922 666666
  • Taxi Wednesbury – 0121 556 0706
  • Taxi Willenhall – 01902 247247
  • Taxi Wolverhampton – 01902 313233

Download 247 Taxi App:

Contact us now for the cheapest and most reliable taxi service near you.  Local 24/7 taxi firm offering all types of professional taxi operations.

Number Of Drivers

Rides Completed

Drivers Rating


I needed a disabled taxi I am a wheel chair user.. the taxi arrived on time. Was very helpful and patience getting myself and my powerchair into the taxi. His quick reflexes stopped me falling out the taxi because of me miss placing my foot . Thank you so much for saving me. . I would recommend this taxi
Rita Booker
Ordered a taxi on a Friday peak and extremely busy time. My taxi arrived within 5 minutes. Taxi driver was really pleasant and drove safely in lots of traffic. I arrived at my destination in good time
Pam Lakhpuri
Taxi driver was very kind first thing he did as he arrived at my collection point was got out of the taxi and offered to put my case in the boot. The journey to my destination was very pleasant. He was chatty , polite and a ray of sunshine making my journey happy , no loitering in traffic and I got to my destination quickly and safely. Thank You
Excellent service to Birmingham airport for 8 of us. Booking was easy, confirmation text and called on morning of flight to say was on way. Would definitely use again. Good price also
Amy Jose
Very good and reliable service. Turned up as requested. My driver checked the route due to heavy traffic and was able to navigate the back roads to save journey time. Car was very clean and comfortable and the driver was very friendly and professional. 10/10
Sue Shrimpton