Help & Support


Help & Support



If you are looking to make, amend or cancel a booking, the quickest way is online or on the app. Simply login or register now. Search our site for commonly asked questions below:





How do I make a booking?

You can make bookings using our Mobile App, on our website or simply give us a call on 01902 247 247.

How do I get a receipt?

You can easily get a receipt; call us at 01902 247 247 or click here  to submit a form with your details to get receipt.

How i can download your mobile App for Online Booking?

You can download our mobile App free from our website or simple Click here to download our mobile App.

How will I know when my car is on the way? (registration plate, no. etc, model)

Shortly before the journey time, we will send you an SMS with the driver’s details including the make and model of the car and the driver’s contact number. You will then be able to track your driver’s estimated time of arrival.

What is your cancellation policy?

If your driver has been on the way to you when you cancel the booking or after booking you want to cancel your booking call us at 01902 247 247 to cancel your booking. we won’t charge you a cancellation fee.

What shall I do if my driver is late?

You can track your driver from the SMS sent to you when your driver is on their way. If you haven’t received this message and want an update on your booking you can call our contact centre on 01902 247 247.

Where will my driver meet me at the airport and how much waiting time is included?

This depends on the airport you are travelling into so be sure to check your email confirmation or SMS for your specific pick up point or call us at 01902 247 247.

I’ve lost something in one of your cars. How do I get it back?

If you think you’ve lost an item in one of our vehicle, you can select any option for your recovery.

  1.  Fill out this form with a description of your items and contact details.
  2. Text us at 07400- 249 213 with your booking details.
  3.  Inbox us at our Facebook page: 247 Cars Willenhall”.
  4. Email us at: for any query.

A member of the team will be in touch to provide an update. You can also contact the driver shortly after the booking to attempt to arrange to collect the item where possible.


No problem. Follow this easy guide

Get A Reciept


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